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AI receptionist. Calls answered, bookings made, messages taken.

An AI receptionist answers your phone, handles common questions, takes messages and books appointments in your calendar, and hands over to a person when it should. For smaller businesses, it is ready in 2 to 4 weeks.

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In short

What is an AI receptionist?

An AI receptionist is an AI voice agent that answers a company’s phone line: it greets callers, says it is an AI, answers common questions, books or changes appointments, takes messages and transfers calls to a person when needed. Solorai sets it up for smaller businesses in 2 to 4 weeks, connected to your calendar and CRM.

Written and reviewed by Solorai

from kick-off to live calls
2 to 4 weeks
since when callers must be told they are talking to AI
2 Aug 2026
for every call, by email or in your CRM
1 summary

What does an AI receptionist include?

Everything a front desk does on the phone, set up for your business.

  • Answers for your callers

    Opening hours, services, prices and policies, turned into answers the receptionist can give.

  • Calendar booking

    Appointments booked, moved or cancelled in your calendar, with a confirmation to the caller.

  • Messages

    Messages taken with the caller’s details and sent to the right person.

  • Transfer to a person

    Urgent or complex calls passed to your team, with a summary.

  • Your phone number

    Calls forwarded from your existing number, or a new number if you prefer.

  • Disclosure and privacy

    Callers told they are speaking with AI, and recordings kept only if you choose.

Setup

Live in 2 to 4 weeks

Five steps. You approve the answers and the test calls before the first real caller.

  1. Call review

    You and Solorai

    Why people call you, and what should happen with each kind of call.

  2. Answers and rules

    Solorai

    What the receptionist says, how it books, and which calls go to a person.

  3. Connect

    Solorai

    Phone number, calendar and CRM connected.

  4. Test calls

    You and Solorai

    Test calls in your languages, with your team listening.

  5. Go live

    You

    Calls forwarded, summaries arriving, the first week reviewed together.

Where to start

How do we start?

Fixed formats with a clear scope. Prices are agreed in a written proposal.

  • Smaller businesses

    Voice AI receptionist

    A phone agent that answers calls, takes bookings and hands over to a person.

    Duration
    2 to 4 weeks

  • AI agents

    AI agent pilot

    One agent on one workflow, taken into production.

    Duration
    6 to 8 weeks
    Team
    With a technical partner

FAQ

AI receptionist, in short

What can an AI receptionist do?

Answer calls, give information such as opening hours and prices, book or change appointments, take messages and transfer calls to a person.

Does the caller know it is an AI?

Yes. It says so at the start of the call, as Article 50 of the EU AI Act requires since 2 August 2026.

Can it transfer calls to my team?

Yes: when the caller asks, when the request is urgent or when it is outside what the receptionist handles, with a summary of the call.

Can I keep my phone number?

Usually yes: calls are forwarded from your existing number. We confirm it with your phone provider during setup.

How long does it take to set up?

2 to 4 weeks.

Is it for larger companies too?

The AI receptionist is designed for smaller businesses. For contact centres and larger call volumes, see AI voice agents.

Related reading

Sources: AI Act Service Desk: Article 50, Regulation (EU) 2024/1689

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