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AI voice agents. Calls answered, routed and booked.

AI voice agents that answer calls, understand the request, book or change appointments and hand over to a person with a summary, connected to your phone system and CRM.

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In short

What is an AI voice agent?

An AI voice agent is an AI agent that works over the phone: it turns speech into text, understands the request with a language model such as Claude, takes actions in your systems and replies in a natural voice. It tells callers they are speaking with AI, as the EU AI Act requires since 2 August 2026, and hands over to a person when the caller asks or the case needs it.

Written and reviewed by Solorai

since when callers must be told they are talking to AI
2 Aug 2026
for a pilot on one call flow
6 to 8 weeks
for a voice AI receptionist
2 to 4 weeks

What does an AI voice agent project include?

One call flow at a time, from the first ring to the record in your CRM.

  • Call flow design

    Why people call, what the agent handles, what it hands over and how it says it is an AI.

  • Speech and languages

    Speech recognition and synthesis chosen for your languages and callers, tested on real examples.

  • Phone system integration

    Connection to your telephony or contact centre platform, with transfers to your teams.

  • Actions in your systems

    Bookings, changes and notes written to your calendar, CRM or ticketing system.

  • Handover to people

    Transfer on request or when the case needs it, with a summary so the caller does not repeat themselves.

  • Recording and data protection

    What is recorded, for how long and who can access it, set under your data protection rules.

Anatomy of a call

What happens during a call?

Six steps, from the first ring to the record in your CRM. The caller can ask for a person at any point.

  1. Answer and disclose

    Voice

    The agent answers, says it is an AI assistant and asks how it can help.

  2. Understand

    AI

    Speech becomes text and Claude works out the request and the details it needs.

  3. Check

    Your systems

    The caller, the booking or the order looked up in your systems.

  4. Act

    Your systems

    Appointment booked or changed, message taken or request logged.

  5. Confirm

    Voice

    Details read back and a confirmation sent by text or email.

  6. Hand over

    Person

    Anything outside its scope goes to a person, with a summary of the call.

Where to start

How do we start with voice AI?

Fixed formats with a clear scope. Prices are agreed in a written proposal.

  • AI agents

    AI agent pilot

    One agent on one workflow, taken into production.

    Duration
    6 to 8 weeks
    Team
    With a technical partner

  • Smaller businesses

    Voice AI receptionist

    A phone agent that answers calls, takes bookings and hands over to a person.

    Duration
    2 to 4 weeks

FAQ

AI voice agents, in short

How does an AI voice agent work?

It turns the caller’s speech into text, uses a language model such as Claude to understand the request and act in your systems, and replies with synthesised speech. A person takes over whenever the caller asks or the case needs it.

Do callers have to be told they are speaking to an AI?

Yes. Under Article 50 of the EU AI Act, people must be informed that they are interacting with an AI system unless it is obvious. This applies since 2 August 2026, and we build the disclosure into the greeting.

Can an AI voice agent transfer calls to a person?

Yes. It transfers when the caller asks, when the request is outside its scope or when it is unsure, and passes on a summary so the caller does not have to repeat themselves.

Which systems can an AI voice agent connect to?

Your phone system or contact centre platform, and the systems behind the call: calendars, CRM, ticketing and order systems, through their APIs.

Are calls recorded?

Only if you decide so. Recording, retention and access follow your data protection rules and the law of each country where you take calls, and callers are informed.

Is an AI voice agent high-risk under the EU AI Act?

Usually not: agents that book appointments, give information or route calls carry transparency duties. An AI voice agent becomes high-risk when used for a purpose listed in Annex III, such as evaluating and classifying emergency calls.

Do you build voice AI for smaller businesses?

Yes, the voice AI receptionist: a phone agent that answers calls, takes bookings and hands over to a person, in 2 to 4 weeks.

Related reading

Sources: AI Act Service Desk: Article 50, Regulation (EU) 2024/1689

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