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AI in supply chain. For logistics providers, shippers and forwarders.

Shipping documents, exceptions, supplier communication and planning support with Claude, with your team approving every filing and every customer update.

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In short

How is AI used in supply chain and logistics, and how does Solorai help?

Supply chain and logistics teams use AI models such as Claude to check shipping documents, handle exceptions, write to suppliers and customers and support planners, with people approving every filing and decision. Solorai sets up Claude Enterprise for logistics providers, shippers and forwarders, builds AI agents for these workflows and governs their use under the EU AI Act.

Written and reviewed by Solorai

to assess your use cases and data
2 weeks
people, at most, in a first pilot
50
to roll out to up to 250 people
6 to 8 weeks

What can supply chain and logistics teams do with Claude?

The six uses logistics teams usually start with. Planners and customs specialists approve every filing, booking change and customer update.

  • Forwarders and shippers

    Shipping document checks

    Compare invoices, packing lists and bills of lading, flag mismatches and prepare the file for customs.

  • Logistics providers

    Exception handling

    Read delay and damage notices, propose the next step and draft the customer update for a planner to approve.

  • Procurement and supply chain

    Supplier communication

    Draft follow-ups on late orders, missing documents and confirmations, in the supplier’s language.

  • Planning teams

    Planning support

    Summarise orders, stock positions and lead times into briefs for planners, with sources cited.

  • Procurement and finance

    Contract and tariff questions

    Answer questions about carrier contracts, surcharges and service levels from your own agreements.

  • Service teams

    Customer service

    Answer shipment status and documentation questions, and hand over to an agent when needed.

Confidentiality and compliance

How does AI in logistics stay compliant?

Customs filings, partner data and decisions about people need care. These are the controls we put in place before the first shipment file goes into Claude.

  • Partner data under your control

    Work runs in your own Claude Enterprise organisation, with single sign-on, roles and data policies. Under Anthropic’s commercial terms, your content is not used to train models by default.

  • People approve filings

    Customs filings, booking changes and customer updates are approved by your team. AI agents prepare the work and ask before they send.

  • Every check traceable

    Each mismatch or exception is logged with the documents it came from, so your team can show how a decision was made.

  • Classified under the EU AI Act

    We classify each use before it goes live. Allocating work or monitoring drivers and warehouse staff by their behaviour is high-risk.

EU AI Act classificationExamples for this sector

Unacceptable risk

Banned since 2 February 2025, such as social scoring or emotion recognition at work.

High risk

  • Allocating work or monitoring drivers and warehouse staff by their behaviourHigh-risk obligations, Annex III, employment
  • Screening job applicantsHigh-risk obligations, Annex III, employment

Limited risk

  • A chatbot that answers customers about shipmentsTell users they are talking to an AI system

Minimal risk

  • Document checks, exception drafts and planning briefsAI policy and AI literacy measures for staff

Obligations for the high-risk uses listed in Annex III apply from 2 December 2027, as amended by Regulation (EU) 2026/1744. We classify every use before it goes live.

How we deliver

How does Solorai deliver AI in supply chain and logistics?

The same three services as in every engagement, set up for the rules of this sector.

  • Claude Enterprise

    Claude for operations, customs, procurement and service teams: single sign-on, roles, data policies, connectors to your transport and document systems and training on real files.

    Claude Enterprise services

  • AI agents

    One agent per workflow, such as document checks, exception updates or supplier follow-ups, monitored, logged and approved by a person.

    AI agent services

  • EU AI Act and governance

    An inventory of every AI use, risk classification under the EU AI Act, an AI policy and training for staff.

    EU AI Act compliance services

Where to start

  1. AI readiness assessment

    About 2 weeks

    We map your flows, documents and systems, and pick the uses with the clearest value.

  2. Pilot

    Up to 50 people

    One team works on real shipments, with success criteria agreed before the start.

  3. Rollout

    6 to 8 weeks

    Claude goes to the teams in scope, with connectors, playbooks and training.

FAQ

AI in supply chain, in short

How is AI used in supply chain management?

Supply chain teams use AI models such as Claude to check shipping documents, handle exceptions, follow up with suppliers, brief planners and answer customers. Planners and specialists approve every filing and decision.

How is AI used in logistics?

Logistics providers and forwarders use AI to compare invoices, packing lists and bills of lading, draft customer updates on delays, answer questions about contracts and tariffs and support customer service.

Can AI check shipping documents before customs?

Yes. Claude can compare the commercial invoice, the packing list and the bill of lading, flag differences such as weights or package counts and prepare the file. A customs specialist checks and submits the filing.

Is AI in logistics high-risk under the EU AI Act?

Most logistics uses are not. Document checks, exception drafts and planning briefs are minimal risk. AI that allocates work or monitors drivers and warehouse staff based on their behaviour is high-risk, with obligations from 2 December 2027.

Does AI replace planners?

Not in the setups we build. AI prepares briefs, drafts and checks; planners decide and stay responsible for the plan.

How does a logistics company start with AI?

With an AI readiness assessment of about 2 weeks, then a pilot with one team of up to 50 people, then a rollout of 6 to 8 weeks to the teams in scope.

Related reading

Sources: Regulation (EU) 2024/1689, Regulation (EU) 2026/1744

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